Market Knowledge-No Comment !!! Communication-Quite quick in informing Sales result was well below expectations and what we were being told ! Inform change of Auctioneer 4 hours before Auction-Very Bad !
Review submitted by the
I am very sorry to hear that you are unhappy with the result. I was really shocked to receive this review because you have emailed me and thanked us on the day for the auction for the result and performance. We take this review very seriously and have discussed with the related parties. In regards to changing the auctioneer, I was informed on the day that Michael your original auctioneer was unfortunately very unwell to conduct the auction. I had been informed that on the same day as you, the reason for delay was that he was waiting to see if he got better but as he didn’t we had to change auctioneer. You got a brilliant auctioneer that achieved a same suburb record price 7 days earlier for an auction close by to your house. He knew all the buyers and all the buyers knew him. Due to COVID situation, some buyers have changed their circumstances which I explained on the day and you both understood. We achieved a fantastic result inline with your agreed reserve price on the day and the current market value. We do value your feedback and have tried to call you to chat further about everything.
Art responded on 07 Jul 2020