Matthew Hunt, Harcourts Clayfield was the lead agent for our recent Ascot property purchase. We were in the market for a family home and had been looking for a number of months, therefore had encountered a number of agents. In my opinion, Matthew has the rare qualities that are quite often lost in this industry. From a buyer / seller’s perspective, I appreciate the ‘old school’, genuine customer service that seems to come naturally to Matthew. We felt we were a top priority for Mathew, nothing was a hassle; he had the time to get to know us and drop over contracts to our home and workplace. I clearly understood the multiple buyer and pre-auction process and felt at ease from the moment we first engaged in conversation with him. Building trust through acting with honesty and integrity, and strong communication are all important attributes in this industry. Not only because of reputation, but it also enables enquiries to quickly turn into sales, ensures repeat business and leaves customers feeling satisfied. Further, I then felt compelled to list our investment property with Harcourts Clayfield because of their true understanding of customer service from both owner and the tenants perspective. On a personal note, thank you Matthew for remembering the significance of the role realestate agents play. This isn’t just a black and white contract, it’s a new home for a family - I won’t ever forget your genuine excitement when you advised us we had successfully purchased our first family home. It was priceless.
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