Customer service ready to take the gold!
If the Olympic Committee awarded a medal for customer service, then the RateMyAgent team would now be training for the gold.
We’ve made some mistakes in the past – quite frankly, when we started out in 2014 our customer service wasn’t up to scratch. But we’ve listened to your feedback and prioritized customer service, tripling the size of the team – which is great news for us, but more importantly – for you.
Excellent customer service is what agents and agencies build their business on, and it’s now the same for RateMyAgent. Customer service is a central pillar to RateMyAgent, and it’s now a contributing factor that makes us the number 1 review site in Australia.
“Providing excellent customer service is not a choice – it’s a part of who we are. The support team we have in place has been hand-picked from the best in the industry, and we have high standards when it comes to servicing our customers,” says Tim McMinn, Head of Customer Experience.
“But really, it’s not for me to say, it’s for our agents and agencies to experience, and we’ve recently added a feedback system so agents can rate us on our service.”
If you have a question for our team about subscriptions, marketing tools, or anything to do with your Agent Dashboard, email support@ratemyagent.com.au and we’ll give you a call.
Read more:
- 5 tips to getting your reviews locked in
- Increase your listings with RateMyAgent
- The power of a RateMyAgent subscription
Having problems?
Contact us at support@ratemyagent.com
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