My partner and I initially started the process with Bendigo Bank, who promised us pre-approval within two weeks. Unfortunately, instead of receiving our pre-approval, we were met with ongoing requests for additional documentation and delayed responses. This went on for four months, from January until April, and the experience became incredibly stressful and frustrating. That’s when we decided to contact Brooke and she achieved in one week what the bank couldn’t deliver in four months! I genuinely could not be happier with how lovely Brooke has been throughout the entire process. She is incredibly knowledgeable, efficient and professional, and would usually respond to our messages within 30 minutes, no matter the time of day. She was always happy to answer our questions and made us feel completely supported throughout the process. She made what was initially an incredibly stressful and frustrating experience into something positive, seamless and completely stress-free. I am so incredibly grateful to Brooke for everything she has done for us. I could not recommend her highly enough! If we are ever in a position to buy again, I would choose Brooke every single time. Thank you so much, Brooke, for making such a huge difference to our experience! ❤️

Brooke helped us navigate a complicated and difficult mortgage situation. She was extremely helpful, always willing to pick up the phone and talk us through everything that was going on until we understood all the details of the different loan terms. She responded rapidly, helped us quickly work through issues that came up, and made sure we got the best deal possible and everything was completed within necessary timeframes, even when it seemed things wouldn't work out. I highly recommend Brooke to anyone seeking a home loan!

Brooke was amazing. She is friendly and makes you think that you’re her only customer. And she is a hard worker. She just worked that hard for us when she wasn’t even in the office. Emails came through at times we couldn’t believe that she was still thinking about us. We couldn’t be more happy with the service Brooke provided. She made life so much easier for us and would recommend her services to anyone looking for finance.

Brooke was absolutely amazing from the time I called her, right through to the very end. Always on top of things, very knowledgeable. Always super helpful. Communicated very clearly and was always prompt with responses. Could not recommend her more highly.

Brooke as been quick, efficient and great with all communication. Her ability to put you at ease is fabulous. A relief to speak to someone who makes it easy to understand. Thank you

The process was so easy, Brooke took care of everything. She kept us informed through every step and it was the easiest experience we’ve had with refinancing by far! Couldn’t recommend a better broker!

I’ve had some terrible experiences with brokers in the past, so I was understandably sceptical about going down this path again. But Brooke completely changed my view. She is incredibly knowledgeable, personable, and hardworking, truly going above and beyond to achieve what felt impossible. Despite the many setbacks and challenges with my profile, she exceeded every expectation. Brooke always made me feel heard, answered every question (no matter how small), and often worked outside of hours to keep me updated. Her availability and communication were exemplary. Aqua Finance is extremely lucky to have her, and I’d recommend Brooke to absolutely anyone. Thank you Brooke for all of your efforts. You really have made huge changes to my life, for which I’m incredibly grateful.

Brooke is by far the best mortgage broker!! Her knowledge, communication, and dedication made a huge difference in our home-buying journey. She helped us secure a much higher borrowing capacity than other brokers could, and her guidance throughout the process was exceptional. I highly recommend Brooke to anyone wanting expert advice and outstanding results.

Brooke’s expertise and patience made all the difference for us. As someone unfamiliar with selling and buying at the same time, I truly appreciated her clear guidance and commitment throughout the process. In a challenging market, Brooke’s professionalism and dedication stand out. We’re deeply grateful for everything you’ve done to make this possible. Thank you, Brooke!

We had such a wonderful experience with Brooke. She was incredibly helpful, approachable, and supportive every step of the way. No question ever felt too big or too small, she always took the time to explain things clearly and kept in touch throughout the whole process. Buying a home can feel overwhelming, but she made it so much easier and far less stressful. We’re so grateful for her guidance and couldn’t recommend her more highly!

Brooke has been wonderful to work with. Highly capable and knowledgeable in relation to more complex borrowing and refinancing needs. Very responsive and displays high attention to detail. Strongly endorse engaging Brooke.

Brooke was very approachable and helpful whilst I was buying my first house and spent a good amount of time explaining the process.