Exceptional

Darren has been exceptional throughout the whole process of refinancing. He took the time to be interested in my circumstances and patiently tailored the process to meet my needs. He communicated clearly throughout the whole process. He is kind and explains the process in layman's terms. When I felt it was easier to just stick with the same bank at a slightly higher rate he showed me how I could keep both banks open and slowly change over my direct debits in my time frame without a time pressure. Darren was never frustrated or angry throughout the whole process. He was not only professional but a genuine kind human being. He took the time to show me how to set up my account and nothing was a bother. As an additional and unexpected bonus I received a beautiful hamper for Christmas which was very touching and thoughful.