When my existing broker failed to meet the finance clause date (that was a week longer than they asked for) despite Pre approval, I was put in touch with Tracey to find out what was possible to save the purchase of my first home to live in, in 25 years. She was on a long awaited holiday yet still took my call. Told me what steps could be taken and felt confident she could help and encouraged me to request an extension to finance clause. That was Friday lunchtime. By Monday lunchtime (still on hols) she had confirmed it was definitely possible and in fact I had multiple lender options. A week after my first call to her Tracey confirmed loan approval. Good deal. Reasonable rate. Easy, no fuss process. I'm now living in my own home. Highly recommend Tracey to any one. Honest, direct, competent.
