Geoff's profile

Geoff's reviews

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Geoff has 658 reviewsacross 50 different locations, showing 12.
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Geoff's qualities as told by our client reviews: reliable, patient, well-prepared, supportive, clear communication, responsive, local expert.
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Refinanced Loan review
Helped me every step of the way
almost 2 years ago
Helped me every step of the way

Geoff assisted me in refinancing my home loan. He was able to assist me in getting a much better rate than I currently was on saving me hundreds of dollars each month. Geoff made himself available at any time (including weekends) to explain things and walk me through the process. Geoff always responded to emails, texts and calls promptly. His knowledge on the whole process made switching providers seamless. I would recommend to anyone to trust in Geoff and his services

New Purchase review
Fast approval into quick settlement with a major bank at competitive rates
almost 2 years ago
Fast approval into quick settlement with a major bank at competitive rates

I contacted Geoff Lai to broker a mortgage for my first home: - Loan scenarios were provided to me on the same day my documents were received - Was able to skip preapprovals and obtain unconditional approval from a big 4 bank within 6 business days - rate from big 4 was competitive (essentially the same) as a lower tier bank -Expect someone professional and punctual.

Refinanced Loan review
Outstanding strategic advice, customer service, transparency and collaboration.
almost 2 years ago
Outstanding strategic advice, customer service, transparency and collaboration.

We recently worked with Geoff and his team to refinance and we can't recommend him highly enough. Geoff kept us informed throughout the whole process and there were zero surprises along the way. He made himself available as required, displayed a great attention to detail and worked collaboratively with us to deliver the solution we needed. He's a true professional and highly personable too which made the entire process enjoyable. I'd encourage anyone to reach out to Geoff for mortgage advice and support, you won't be disappointed.

New Purchase review
Extremely professional and knowledgeable
almost 2 years ago
Extremely professional and knowledgeable

Geoff was extremely thorough from start to finish, he is really good at explaining things and goes above and beyond!

New Purchase review
Very Knowledgeable
almost 2 years ago
Very Knowledgeable

Geoff was extremely insightful and was able to guide us through the process of our first purchase which at times was very stressful

Refinanced Loan review
Geoff made it so simple!
almost 2 years ago
Geoff made it so simple!

i had such trepidation going into the process, this was my very first home loan on my own after divorce and i was worried about being denied and how that would make me feel and my future borrowing. Geoff was amazing! he spoke to me like a human being and told me to trust the process. I'm glad I did, and I'm unbelievably grateful to have someone I can deal with that speaks like a human without all the financial jargon and I trust. He was upfront, laid it all out, never pressured me to do anything, and didn't make me feel stupid when I had questions. Thanks GL (and team)! you've been amazing!

Refinanced Loan review
Great service
almost 2 years ago
Great service

Geoff was fantastic throughout the whole process. We refinanced with him and he did everything, taking all the stress of our shoulders. Geoff was great with communicating, always available and flexible with his hours to suit us. Highly recommend.

New Purchase review
Perfect experience
almost 2 years ago
Perfect experience

Geoff's guidance and support throughout the process of buying our first home was incredible. The amount of time he put into the early stages to help us understand the process and our buying power was above and beyond what we would have expected. Along the way, his advice and problem-solving were crucial to our family landing in the right house at the right time. I would describe Geoff as more of a partner than simply a broker. We couldn't be happier with the support and highly recommend him to anyone looking to buy a home.

Refinanced Loan review
Best in the business
almost 2 years ago
Best in the business

I’ve worked with Geoff for my past few settlements, and he consistently demonstrates professionalism, efficiency, and expertise in his field. I’ve recommended him to friends and family, all of whom have shared similar positive experiences.

New Purchase review
Outside the box thinker who helped us find our dream home!
almost 2 years ago
Outside the box thinker who helped us find our dream home!

We were originally unsure if we could even afford the house we wanted, but Geoff from the very beginning showed us how it was all possible and gave us a game plan. We couldn't be happier with the service we received and the outcome of the loan. We got the house we wanted and the loan is serviceable for us! Thanks Geoff for everything

New Purchase review
Simple and easy
almost 2 years ago
Simple and easy

Straight to the point short and simple great to deal with

Refinanced Loan review
Helpful experience
almost 2 years ago
Helpful experience

Geoff and he's team helped me and my partner out alot. He has given me advice on investment properties. Made the process easy for us to get the property i need .

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