Second time using Luke. Didn't disappoint . Knows his stuff and got the results we were after. Cheerful and happy to deal with. Top job again.
Second time using Luke. Didn't disappoint . Knows his stuff and got the results we were after. Cheerful and happy to deal with. Top job again.
Luke made our extremely short settlement (sub 30 days!) feel under control and stress-free despite the tight turnaround required! What stands out most with Luke's service is the high quality and frequency of his communication. Not once did we have to chase Luke for anything; in fact, it was quite the opposite whereby we would both receive email and text updates at every step along the way. We were never kept in the dark, and knew exactly where we stood at each stage. Both Luke's and the Axton service made us feel important as customers and even though our property has now settled, we know that the journey with Luke and Axton will continue well into the future and duration of our home ownership.
Luke was friendly, professional, helpful and willing to answer my questions in simple language I could understand.
Luke was always approachable and gave his time and full attention. He carefully assessed what we needed and found us a product to suit our needs. In our case, we needed speed at getting Approval due to the fast-moving Frankston South market, and Luke recommended Macquarie who were in fact very fast. The process was very smooth barring one mistake with an email address being recorded wrongly (Not Luke’s fault btw!) which slightly delayed pre-approval. I highly recommend Luke and his firm!
Luke and his team have provided my brother in law and ourselves a better solution to or mortgage repayment. He has successfully refinanced 4 products with only 2 of them being straight forward. Luke and his team offer prompt and professional services and we definitely recommend them
Luke was knowledgeable, professional and timely with all his work. Highly recommended!!
We worked with Luke on an off-the-plan purchase that took a full year to finalise. This was our first property purchase and so our understanding of the market and how a mortgage works was very limited. Over the course of the year, Luke took the time to help us learn the basics, all the way through to guiding us to the settlement - all while being extremely professional and knowledgable. Working with Luke on our sale was easily one of the best experiences we had over this journey. I will definitely be recommending him to others. Thank you, Luke!
I found Luke to be a consummate professional who would make himself available at the drop of a hat to provide guidance and support in our first home buying journey. Luke also demonstrated amazing knowledge of the industry including the products available which set my wife and I up with the perfect mortgage for our first home. I highly recommend Luke
Luke was very reliable, responsive and knowledgeable on the products available for our unique circumstances. Luke worked well with our conveyancer and worked tirelessly to meet deadlines and ensure we got the perfect home for our family.
Luke kept us informed all the way. Nothing was too much trouble. Would definitely use Luke again and recommend him to our friends.
Luke was incredibly knowledgeable and easy to work with through what would otherwise be a stressful process. He was especially good at providing strong opinions and leadership throughout the decision making process, as he had truely listened to my needs along the way, and took the time to consider more about my circumstances than just the numbers.