We were quite naive regarding lending process and needed a broker to walk us through the right steps to take. We presented our goals to Luke and every step of the way he stayed in contact and supported us. He responded quickly to queries and followed up with both us and the bank when documents and actions were required. The result was a successful finance approval and I couldn't be happier.
From day one, Luke brought an exciting and trustworthy energy to the table. As first home buyers, he made the entire experience of sorting out our finances seamless. He kept us informed every step of the way and answered any questions we had. Couldn’t recommend Luke more—thank you!
Luke was amazing from start to finish, his communication was great and could be reached very easily at every step of the process when I had any (many) queries and relieved any stress I was feeling throughout. He managed to secure our finance with a tight deadline and tough serviceability challenges just in time for my family and I relocating across the country. Any hiccups we encountered along the way were met with calm and strategic alternatives from Luke. I felt prioritised and was confident with his ability while I was also having to deal with the complexities of moving interstate with a young family. He seemed down to earth and caring throughout the whole process and I would strongly recommend to anyone seeking a personal and professional approach to securing their finance. I look forward to working with Luke again in the future when the time comes for refinancing.
As first home buyers diving into the market has been a nerve racking experience. Luckily we found Luke who has been with us through the whole process going above and beyond to help us purchase our home. Luke was very accessible with any question or queries we had. Luke’s attitude and professionalism was second to none. We highly recommend dealing with Luke.
I highly recommend Luke Serra from Loan and Finance Brokers. My circumstances were quite complex, including very tight deadlines, multiple lenders, a complex approval process, and lots of moving parts that needed to line up perfectly. Luke went above and beyond to make sure that my finance was approved within the deadline. He left no stone unturned, and was very knowledgeable about the various options I had as my circumstances evolved. Luke's communication with me was always very professional. He kept me in the loop throughout the process and I always knew where I stood. He was proactive in liaising with lenders, conveyancers and settlement agents, which left me with very little to worry about. Whenever something unexpected came up, he had a solution ready to go. His dedication and expertise meant that I have been able to move into my new home without hassle. If you want a broker who knows their stuff, has good working relationships with lenders, agents, etc., and who will go the extra mile to make sure you get the outcome your looking for, I cannot recommend Luke highly enough.
Our details were passed on to Luke and from our 1st meeting in the office i felt we were in good hands. Not being your average clients Luke was open and honest with us from the beginning. He showed us our best options and scenarios and kept us informed at all stages of the process. Even when things got a bit difficult towards the end with the lender having technical difficulties and our deadline closing fast. Luke worked tirelessly to the end and got what seemed like a lost opportunity over the line on the buzzer COB on a Friday. Helping us secure our new Family home. I'm glad we had Luke in our corner for the journey. THANKS LUKE!!!
We couldn’t be more grateful for Luke's incredible service. Purchasing vacant land down south was a long-time dream of ours, but navigating the loan process wasn’t easy. Luke never gave up—working tirelessly across multiple lenders, exploring every possible option, and keeping us informed every step of the way. Even outside of normal work hours, they were available to answer questions and ensure everything moved forward smoothly. His communication was second to none, and we always felt like a priority. We wouldn’t have been able to do this without him! If you’re looking for a broker who truly cares and will do everything possible to secure your future... then look no further. I actually used RateMyAgent to find a broker initially. My choice was to go with Michael Harris at Loan+Finance Brokers but he advised due to workload he would assign Luke Serra to my case. After the initial disappointment and a subsequent coffee with Luke, I knew I was in good hands and a couple months later, signed, sealed and delivered. Cheers Luke, I'll be calling you next time mate, 100%. Many Thanks J&T H.
Luke provided a solution to our complex situation, enabling us to achieve our goals and desired outcomes. His communication and support throughout the process were excellent—he was responsive, clear, and proactive.
Luke has been amazing to deal with, his communication is second to none. We had plenty of obstacles to cross and he successfully navigated us through every single one and he managed to do it over the Christmas and new years period. Where most people are at homes with their families and not really caring about any clients they have. Luke was still managing to send us emails, phone calls and keep us updated on how everything was tracking on a daily basis. I couldn’t recommend Luke enough. He is personable and shoots straight from the hip, no funny business. His dedication and the fact we truly felt he had our best interests at heart mean we won’t be looking for other brokers in the future. We will definitely be using him again!
I wanted to take a moment to express my sincere appreciation for your exceptional service throughout the loan process. First and foremost, I was impressed with how you went above and beyond to source a loan that was perfectly suited to my needs. You took the time to contact multiple lenders and provided me with a variety of options, allowing me the freedom to choose the best one for my situation. Your support and guidance were invaluable. You kept me well-informed every step of the way, and whenever I had questions or concerns, you addressed them promptly and with great care. I also really appreciated your persistence in overcoming challenges, particularly with my low credit score. You worked hard to find a tailored solution that fit my specific needs and goals, and that meant a lot to me. Ultimately, I am very satisfied with the final loan product. It aligns perfectly with my financial goals and provides the stability and flexibility I was seeking. Finally, I want to highlight your professionalism, excellent communication, and the genuine care you showed during the process. It was evident that you truly had my best interests at heart. Your dedication to helping clients like me is something I would wholeheartedly recommend to others, and I believe your work will inspire confidence in anyone seeking your expertise, no matter their situation. Thank you again for everything!
Luke went the extra mile to find a lender willing to support my remote property purchase. He provided options that met my specific needs and was able to communicate with the bank easily to push through my loan through over the difficult Christmas period. Luke went above and beyond to help me communicate with the bank. His communication throughout the process was fantastic. Always being available, prompt, and clear with updates.
Working with Luke was an incredible experience. From beginning to end, Luke provided expert guidance and unwavering support throughout the process of purchasing my new home. He was always available to address my questions and offered practical solutions to any challenges that arose. Thanks to Luke’s expertise and dedication, I was able to secure my dream home with far less stress than I anticipated. I wholeheartedly recommend Luke to anyone in need of a mortgage broker who truly goes above and beyond!
