Proactive, transparent and client-focused service

Miso was extremely responsive throughout the process of refinancing my existing home loan and setting up an interest-only loan to fund the deposit for an investment property. He responded quickly and efficiently at every stage and was very proactive in keeping the process moving. Rather than focusing on the property market, our discussions were centred on my home-loan refinancing and broader financial goals. Miso took the time to ask detailed questions upfront to understand what I was trying to achieve before looking at loan products. He then reviewed options from a number of lenders, shortlisted a small number for discussion, clearly explained the differences, and recommended the product he believed best suited my goals. He made the process easy to understand and set realistic expectations around the transition to the new home-loan products. While I was initially advised this could take around a month, the process was completed significantly sooner. What really made Miso stand out was his transparency and integrity. He clearly explained any payments he would receive from the lender and why the recommended product was selected. I never felt that he was simply trying to sell me a product that generated the best outcome for himself; instead, the focus was consistently on finding a solution aligned with my financial goals. The outcome was achieved extremely quickly and smoothly, which is a credit to Miso and his team. I found him knowledgeable, proactive, honest and trustworthy throughout the entire process, and I would strongly recommend him to anyone in need of his services. I have had nothing but positive interactions with Miso and his team.