Patient with questions, would revisit & explain several ways if needed. Knowledgeable but would query/research if anything was not immediately known which is much more appreciated than half strength or incomplete answers. Very personable and works with each individual to get them where they need to be.
Can’t thank Natalie enough for her help. As a first time buyer at the beginning everything was overwhelming but with her help, she made the process smooth and helped every step of the way. I couldn’t be more thankful! Can highly recommend her!
This is the 3rd time i have had Nat look after me,tjis time for a top up loan. She has Strong market knowledge.responsive and updated me along the way.
As first home buyers we honestly had no idea what to expect from the mortgage process but Natalie made the whole thing feel so easy. From the very first conversation she was so down to earth and approachable and you could just tell she genuinely wanted to help us get there. What really stood out was that Natalie never made us feel like just another client. She took the time to actually understand our situation and tailored everything around us rather than giving us a one size fits all approach. Every step felt like it was put together with our specific circumstances in mind and that made such a big difference to how comfortable and confident we felt throughout. No question was ever too big or too small and Natalie was always there when we needed her. She took the time to walk us through everything in a way that actually made sense for us personally. We did hit a few hiccups along the way that were completely out of our control and at times it felt a little overwhelming. But every single time something came up Natalie was straight onto it. She always reassured us with such confidence and calmness that we could just take a breath and trust the process. We never felt like we were in the dark and always knew she had everything under control. We are now proud first homeowners and we honestly could not have done it without Natalie. We cannot recommend her enough!
Very response and knowledgeable
I went well and truly above my lending capacity and Nat still made it work and helped me get my first home! She was amazing throughout the whole process!
