We signed up with Infinity in 2023 and have been very happy with the experience. Rachael Howlett has been professional, organised, and clear throughout. Communication is straightforward, follow-up is reliable, and everything is handled efficiently. On top of that, she’s genuinely warm and approachable. Every time we see her, she’s welcoming, positive, and always happy to greet you with a big hug. It makes the whole experience feel personal, not transactional. No wasted time, no confusion, just solid service from someone who clearly cares. I’d recommend Rachael and the Infinity team without hesitation. — Iain

Racheal is amazing we had difficult situation with self employed and rural properties. Racheal never shied away and helped get us to our target. Communication and service is 5 star.

Rachael made the refinancing process effortless! Her communication was clear and timely, the entire process was smooth, and she responded quickly to every question. Highly recommend for anyone looking for a stress-free experience!

Really felt at ease knowing Rachael was on our team. Look forward to many more investments thru Rachael.

We had plans to build a new home prior to connecting with Infinity. Upon watching the 2-day workshop, I turned to my husband and said, "let's put a pin in building our dream home and consider exploring options for restructuring our finances". That was where it all began for us on our journey to creating a brighter future. Rachael was assigned to us as our Financial Broker, her communications, professionalism and market knowledge were highly regarded and valued by us. We took the plunge to restructure our PPR and entrusted our financial situation to Rachael and the Infinity Group. We have never looked back. We are in good hands with Rachael and the Infinity Team, who have helped us change our life financially. THANK YOU, LEGENDS!

Rachael and her team are absolute legends. They made the investment loan process feel easy from start to finish. Rachael explains everything in a way that actually makes sense, and the team is always on the ball — quick replies, clear updates, and zero stress. You can tell they genuinely care about getting the best outcome, not just pushing paperwork. The whole experience felt smooth, supportive, and way less overwhelming than I expected. If you’re looking at investment properties and want a team that knows their stuff and is genuinely great to deal with, you can’t go past Rachael and the Infinity crew.

When we joined infinity in August 2024 we were assigned Rachael as our broker. We were scared and nervous about the big changes we were about to make but with Rachael on our side she made us feel completely at ease and comfortable. She communicated and shared her wealth of knowledge and experiences. Which made the whole re financing of our PPR a breeze. Then was also right by our side when we set up our SMSF and we brought a IP through that. Which has just settled 🫶🏻 And also by our side again when we purchased our 2nd IP 😁😁😁 Nothing was ever to much and we knew we could ask a million questions and get answers that we both understood. Thank you for being an amazing and beautiful person that you are ❤️💙 You truly are one in a million Rachael 🤩🤩

Rachael was incredible throughout the purchase process of our Caulfield South investment property. From day one, she impressed us with her knowledge, responsiveness and genuine commitment to helping us secure the right loan structure for our goals. She guided us through every step with clarity and confidence, taking the time to understand our long-term plans and ensuring the finance process was smooth and stress-free. Her attention to detail, efficiency and proactive communication made all the difference — we always felt well-informed and supported. Rachael went above and beyond to deliver a fantastic outcome, and we’re incredibly grateful for her expertise and professionalism. We couldn’t recommend her more highly to anyone looking for a broker they can truly rely on.

Rachael made the entire process of refinancing our Docklands loan incredibly smooth and stress-free. She was proactive, transparent, and genuinely committed to finding us the best possible outcome. She kept us updated at every stage and explained everything clearly, making sure we were kept informed through the entire process. We couldn’t be happier and would highly recommend Rachael to anyone looking to refinance or navigate their next property journey.

Always a pleasure dealing with Rachael who makes things as clear and simple as possible 😃

Rachael was super easy to deal with and made the whole process stress-free. Her communication was amazing, and she kept us informed every step of the way. She worked hard to get us the best deal, and we couldn’t recommend her highly enough.

When we first joined Infinity and we were feeling overwhelmed by this new experience, Rachael was always there to answer questions and concerns we had and got back to us so quickly! She has made the beginning of our journey with Infinity so easy and stress free. She is the best financial strategist we could have asked for.