Sarah Maslen

Sarah Maslen

Mortgage Broker
  •   5   (52 reviews)

About Sarah

With seventeen years of experience in the finance industry, I bring a wealth of knowledge in both residential and commercial lending. I provide an empathetic and customer-driven service which reduces the time, effort, and stress that it takes to find the most suitable loan for my clients. I also make a concerted effort to regularly communicate with my customers so that they are never left wondering where they are in the loan process. My approach is to present my customers with a solution to any problems they may encounter during the loan process, to ensure that their experience is as seamless and worry-free as possible. Being a mortgage broker is to always remember that there is a person on the end of the loan application process, who is hoping to buy their first house, an investment property or simply renovate their existing home. I always try to put myself in my client's place. How nervous would I feel during the application process? What would I expect if I had never bought a house before? What do I want and need from my mortgage broker? How regularly to I want to hear from my mortgage broker? In this way, I hope to always be accountable for the experience my clients have when dealing with my business.

Sarah's reviews

  5  
Sarah has 52 reviewsacross 44 different locations, showing 6.
Sarah's qualities as told by our client reviews: supportive, friendly, responsive, honest, persistent, local expert, clear communication.
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New Purchase review
Excellent!
7 months ago
Excellent!

I’ve worked with Sarah on two separate property loans over the years, and each time has been an exceptional experience. Most recently, they helped me secure finance for an investment property, and once again, their professionalism, expertise, and genuine care stood out. What I appreciate most is how safe and supported I’ve felt throughout both processes. They took the time to explain everything clearly, answered all my questions, and made sure I felt confident in every decision. Their calm and reassuring approach made a big difference, especially when navigating the complexities of investment lending and the settlement process. I truly appreciated Sarah’s genuine care and expertise, and I wouldn’t hesitate to recommend her to anyone looking for a knowledgeable and trustworthy mortgage broker who truly puts their clients first.

Refinanced Loan review
Someone you can trust!
9 months ago
Someone you can trust!

We've used Sarah a few times for financing purposes and each time she has been nothing shy of amazing. She is thorough, honest and helpful! Sarah is clear on what she needs from you and also open about what to expect. Through our dealings with Sarah, the process has been smooth and all without hiccups. We wouldn't hesitate to recommend Sarah to anyone requiring assistance with their finances.

New Purchase review
Sarah saved the day.
11 months ago
Sarah saved the day.

When I was looking to purchase my first house, I had been told by a broker that I had been pre- approved for finance. On finding a house and making a successful offer I contacted the said broker only to be ignored. I had heard of Sarah through ‘word-of-mouth’ and contacted her. I told her my situation and she made enquiries only to find out that no request for finance had been made and that I had not pre-approved for finance. Sarah worked tirelessly on my behalf. Sarah communicated with me through every step of my journey. She was very knowledgeable and professional through the whole process and thanks to Sarah and her enthusiasm and professionalism Iam now the very proud owner of my first home. I would confidently recommend Sarah to anyone looking to purchase a property

Refinanced Loan review
Great Experience
11 months ago
Great Experience

Sarah provided great guidance and support for our refinance. As a self employed household, Sarah assisted us to find a range of lenders and secure a mortgage at a competitive rate in a really tricky lending climate. She took care of all the details and made the process simple and efficient for us.

Refinanced Loan review
Highly recommend!
11 months ago
Highly recommend!

We can’t thank Sarah enough for the incredible job she did as our mortgage broker. She was absolutely amazing from start to finish and helped us navigate a tricky situation with professionalism and ease. What could have been a stressful process turned out to be smooth, fast, and completely stress-free thanks to her expertise and dedication. Sarah was always available to answer our questions, kept us updated every step of the way, and made sure everything was handled efficiently. Her support and knowledge made a huge difference, and we’re so grateful for her help. If you’re looking for someone who genuinely cares and delivers outstanding results, Sarah is the one to go to. Highly recommended!

New Purchase review
Easy stress free experience
11 months ago
Easy stress free experience

Sarah is highly skilled at what she does. She makes the whole process smooth and could not be more helpful. Her understanding of the market is exceptional I highly recommend her.

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