
Vicky helped my partner and I secure the loan for our first home. We were referred to her by a work colleague who recently used her services. Vicky was unlike many brokers we contacted in the past. She made first contact immediately, her communication was professional and consistent and by the end of the call, she proposed a plan for where to go next. As we had limited to no experience in borrowing or purchasing property, each contact with her, our trust increased as she demonstrated patience, punctuality, warmth and directiveness. There was no pressure, emotional appeals or sales tactics built into her service, it was clear that her goal was completely in line with ours with no side agenda. On recall, there was little time in our buying journey where we felt out of touch or not checked in with by Vicky about progress, options or professional supports. Her contact was balance of business and genuine care for our situation. Her ability to also liaise with other professionals involved in the process was seamless and effective. This took much of the worry and stress off from us. Vicky's professionalism, to us, is what sets her apart from many brokers and the reason why when buying again we will not consider another broker.

