Improving communications with Seller clients

Carol and I would like to provide the following feedback to highlight where communications with future clients could be improved. We had to initiate contact to receive updates from the Agent about the following important events: 1) the fact that the sales instructions had been dispatched to solicitor (we had been advised that the Agent's staff would contact us when the sales instructions had been dispatched to the solicitor on 29th Sep, but by afternoon hours on the 30th September we still had not heard, so we initiated a call to the Agent to verify whether the sales instructions had been dispatched) 2) there was no contact on the day of our 1st open home inspection to coordinate key handover and building access issues (we eventually initiated the contact with the Agent to confirm where and when we would meet to handover the key. Again, a simple coordination email or text a few days beforehand would have proven useful and prevented us getting stressed on the inspection day about what was happening) 3) in the lead up to the property being advertised in late August / early September 2016, we had to initiate communications with the Agent to find out the timelines and advertising intentions the Agent was considering and working towards (it would be useful for clients to receive early and comprehensive advice regarding the Agent's plan for collating the wording and photos for advertising and the planned conduct of open inspections) We recommend utilising a checklist process to ensure staff are aware of teh right timelines to get communications out to Clients - a simple email or SMS message advice would suffice when these steps are achieved so that the client does not need to chase the Agent for updates.