Hello Sande,
Thank you for taking the time to share your feedback. We take all feedback seriously, as it is invaluable in helping us review and improve our processes and service delivery.
After speaking with the property manager, we were led to believe this matter had been amicably resolved. However, if this is still an ongoing issue, we would welcome the opportunity to clarify the situation and address any remaining concerns.
Please feel free to contact our office or reach out to me directly so we can review this further.
Kind regards,
Rachael Maxwell
Rental Department Manager
responded on 08 Jan 2026