Lacking customer service & personal touch

Overall, we were left feeling disappointed with our experience dealing with Tina. The biggest disappointment, after the lack of communication and difficulty in approaching her throughout the process, was not receiving even a simple congratulatory text or phone call after settlement. It would have been a small gesture that would have made a big difference, especially as this could easily be scheduled. For our pre-settlement inspection, I was advised that the time couldn't be adjusted to suit my husband's work hours because it conflicted with Tina's family commitments. However, Tina wasn't actually present at the inspection, and the staff member who attended in her place advised that it was only a quick 10-minute walkthrough. Based on our previous buying and selling experiences, we had expected a more thorough and personal process. Throughout the transaction, we felt more like a number than valued clients, and the experience lacked the personal service we were hoping for. Unfortunately, based on our experience, I wouldn't choose to buy or sell through Tina in the future.