Excellent communicator, understanding our needs and going above and beyond

We cannot speak highly enough of Ivana from Bokka Real Estate. Living in Newcastle while our property was in Edmondson Park meant we were completely reliant on the right agent — and from our very first phone call, Ivana stood out. At a time when we were struggling to get responses from our previous managing agency, Ivana was empathetic, proactive and decisive. That same afternoon she conducted a drive-by and agreed to meet me onsite at the same time the exit inspection was being done. The property required immediate attention. Rather than simply identifying issues, Ivana brought solutions. She arranged for Bokka’s trade painter to attend during the inspection so we could obtain a quote on the spot, negotiated a better rate on our behalf, and secured works to begin within days — despite it being the busy pre-Christmas period. She also coordinated additional quotes and co-ordinated with us to ensure everything stayed on schedule so marketing could commence without delay after repairs were completed. Ivana had Photography booked well in advance in our scheduled completion date 7 January. Throughout the campaign, Ivana and the Bokka team went above and beyond — running mid-week and Saturday open homes, private inspections, after-hours appointments and Sunday viewings. They even managed practical presentation details while we were three hours away. We felt fully supported and informed at every stage. Most importantly, Ivana backed her judgement and protected our position. When early offers came in below expectation, she held firm, created competition and negotiated strategically. Her confidence and composure made a significant difference to the final outcome. If you want an agent who takes ownership, communicates clearly and will not leave money on the table, Ivana is absolutely the person you want in your corner.