Overall very good

Unil is a very experienced agent. Overall speaking, he is accountable and very helpful. However, we had a very serious misunderstanding between each other, which put me in risk of losing 10% deposit. My original purpose was to sell my house and buy a better one. Unil recommended me using buyer's 10% deposit to pay for the new house, but he never told me that his company would deduct commission fee from that 10%. When buyer authorised 21st century to release that 10% deposit, they deducted commission fee without notice. I had only 2 hours left to borrow money in order to pay for the new house. Unil helped me discuss with his boss not to deduct commission fee because there was only 2 hours left and I might not be able to borrow enough money. His boss declined my request and left me in risk. I would say that a company that put its own benefit on top of its customer's can never become a great company. 21st century is cold blooded and I would never recommend 21st century to anyone.