Couldn’t have Asked for a Better Agent

I wanted to take a moment to say a sincere thank you. For two people who had never purchased a property—and who were selling on behalf of an Estate before ever buying—your guidance made everything surprisingly stress-free, for the sale and the purchase of our first home. Without our parents to lean on during this time, your advice gave us the confidence to make informed decisions and feel comfortable with what we were buying and paying as well as navigating the sale. From our first meeting with you for the appraisal, we both felt completely at ease. That’s why I was more than happy to sign on the spot; I had no interest in meeting with any other agents. You were honest about the property and the market (and you were spot on with the $850,000 to $900,000 appraisal). As you said, people often want to sell based on what they think their property is worth, not necessarily what the market is willing to pay. Honestly, Hayley, you’ve gone above and beyond what we ever expected. From attending the pest and building inspections when we couldn’t be there, to looking after our cats (well, the one that wasn’t hiding!)—you made us feel everything was in safe hands. Selling the family home hasn’t been easy, but you’ve taken so much of the hassle out of it and made the whole experience significantly smoother. Rebeckah from Concierge has also been a lifesaver. She’s been an absolute delight to deal with, and her support since the appraisal has made a big difference. That extra help really reduced our stress levels and saved us time and energy by avoiding multiple quotes and unnecessary time off work.