Professional, Empathetic and Outstanding Communication

We had an excellent experience with John Kerr during our purchase in Hamilton. John was outstanding throughout the entire process. His communication was consistently excellent, always prompt to respond, happy to answer our questions, and proactive in keeping us informed as negotiations progressed. As this was a deceased estate, we particularly appreciated the empathy and care John showed towards the vendors. He helped us understand the circumstances and identify ways we could support the sale while remaining mindful of the vendors’ position. He negotiated firmly and professionally on behalf of both parties, working hard to achieve a mutually acceptable outcome. What also impressed us was that John’s involvement didn’t stop when the contract went unconditional. He continued communicating, kept both parties informed, and helped work through the pre-settlement inspections to ensure the property was accepted and the transaction progressed smoothly. John strikes an excellent balance between being a strong negotiator, a responsive communicator, and a genuinely considerate person. He understands that a property transaction is about more than just the numbers, there are people and circumstances behind every sale. We would happily recommend John to anyone looking to buy or sell property, and we would certainly seek his services if we decided to sell in the future. His professionalism, integrity, empathy, and commitment to achieving a good outcome for everyone involved made a real difference to our experience.