Elders Bankstown

With over 20 years of experience in property management, Chantelle Serafino has established herself as a highly respected and dedicated industry professional. Known for her exceptional organisation, proactive approach, and strong problem-solving abilities, she consistently delivers outstanding service to both landlords and tenants. Chantelle is passionate about building long-term relationships based on trust, communication, and results. She understands that every property and client is unique, and she takes pride in providing tailored solutions while ensuring each investment is managed with the highest level of care and professionalism. As a fully Licensed Real Estate Agent with extensive knowledge of New South Wales tenancy legislation, Chantelle remains up to date with industry changes and best practices. Her expertise, attention to detail, and commitment to excellence give clients confidence that their investment is in capable hands. As Director and Head of Property Management at Elders Real Estate Bankstown, Chantelle leads the property management team with integrity, experience, and a genuine passion for achieving the best outcomes for every client. Her dedication and client-focused approach have made her an invaluable leader within the agency and a trusted advisor to property owners across the local community.

Mary Khoury is a dedicated and passionate property professional who is committed to delivering exceptional service and building lasting relationships with her clients. With a genuine enthusiasm for real estate and a strong work ethic, Mary takes pride in helping property owners protect their investments while ensuring tenants receive outstanding support throughout their tenancy. Known for her warm and approachable nature, Mary believes that trust, communication, and transparency are the foundation of successful property management. She takes the time to understand each client’s individual needs, providing tailored advice and practical solutions to ensure every property is managed with care and professionalism. Mary combines her extensive industry knowledge with a proactive approach to stay ahead of changing legislation, market trends, and best practices. From routine inspections and maintenance coordination to lease management and tenant relations, she is dedicated to delivering a seamless and stress-free experience for landlords and tenants alike. As a valued member of the Elders Real Estate Bankstown team, Mary is recognised for her attention to detail, strong organisational skills, and commitment to achieving the best possible outcomes. Her passion for people and property, combined with her unwavering dedication to exceptional customer service, makes her a trusted advisor for clients seeking reliable and professional property management.

Jessica Daoud is a dedicated and a highly organised Property Manager who is passionate about delivering exceptional service and building strong, long-lasting relationships with her clients. As a Licensed Real Estate Agent, Jessica combines professionalism, industry knowledge, and a proactive approach to ensure every property is managed to the highest standard. With a strong commitment to communication and attention to detail, Jessica understands the importance of protecting her clients’ investments while providing a positive experience for both landlords and tenants. She takes pride in responding promptly, resolving issues efficiently, and ensuring every aspect of property management is handled with care and professionalism. Jessica remains up to date with current legislation and industry best practices, allowing her to provide informed advice and practical solutions tailored to each client’s individual needs. Her approachable nature, strong organisational skills, and commitment to excellence have earned her the trust and confidence of those she works with. As a valued member of the Elders Real Estate Bankstown team, Jessica is dedicated to delivering outstanding results through exceptional customer service, integrity, and a genuine passion for property management. She strives to make every client’s experience seamless, stress-free, and rewarding.

Mikayla Bechara is a dedicated and enthusiastic Assistant Property Manager who is passionate about providing exceptional customer service and supporting both landlords and tenants throughout their property journey. With a positive attitude, strong organisational skills, and a genuine willingness to help, Mikayla is committed to ensuring every client receives prompt, professional, and reliable assistance. Working closely with the Property Management team, Mikayla plays an important role in the day-to-day management of residential properties. From coordinating maintenance requests and assisting with routine inspections to liaising with tenants, landlords, and contractors, she approaches every task with efficiency, attention to detail, and a commitment to excellence. Mikayla prides herself on her strong communication skills and proactive approach, ensuring clients are kept informed and supported every step of the way. She is continually expanding her industry knowledge and developing her skills to provide the highest standard of service while contributing to the success of the property management team. As a valued member of Elders Real Estate Bankstown, Mikayla is dedicated to creating positive experiences for clients through professionalism, reliability, and a genuine passion for real estate.

Angelina Louca is a friendly, motivated, and detail-oriented Assistant Property Manager who is committed to providing exceptional service to landlords, tenants, and the wider community. With a strong passion for real estate and a positive, client-focused approach, she is dedicated to ensuring every interaction is handled with professionalism, care, and efficiency. Supporting the Property Management team, Angelina assists with the day-to-day management of residential properties, including coordinating maintenance, conducting administrative tasks, communicating with clients, and helping ensure properties are managed to the highest standard. Her excellent organisational skills and proactive nature enable her to effectively manage competing priorities while delivering a seamless experience for clients. Angelina values clear communication, reliability, and building strong relationships based on trust and respect. She is committed to continually expanding her industry knowledge and staying up to date with best practices, allowing her to provide informed support and outstanding customer service. As a valued member of the Elders Real Estate Bankstown team, Angelina takes pride in contributing to the success of the property management department and helping clients feel confident that their investment is in capable hands.