The first experience was extremely bad

First of all, I would like to thank all the colleagues in your company for their hard work. However, I have to say that my experience of renting a house in this company for the first time was very bad. From the very beginning when my quotation was confirmed, I found that it was your staff who gave the quotation to the landlord wrongly, and then telling me that I could get the keys in advance was another wrong message. I have never tried to drive myself to pick up the keys on the day of check-in. When I was told that there needed to be some checks or termite control work, I told you that I needed to work and no one was at home, and you could enter by yourself. You told me that I had to be at home by myself. I think you haven't solved the problem for the client, but keep creating problems. Since the houses I rented before usually didn't have such situations, I hope you can develop better and truly solve problems for the owners and clients. thank you