Professional, responsive and genuinely caring — a standout agent

I had an excellent leasing experience with Serena from Harcourts Melbourne City. From my first enquiry through application and key handover, she was consistently professional, warm and incredibly responsive. Serena kept me informed at every step, followed up promptly, and often anticipated questions before I needed to ask. What impressed me most was her attention to detail and genuine care for both the property and the tenant experience. She ensured everything matched the advertising, explained the lease clearly, and organised matters efficiently so moving in was completely stress-free. A small post-move question was resolved quickly and without fuss, which speaks to her commitment and reliability. It is rare to find an agent who combines market knowledge with kindness, integrity and first-class communication. I highly recommend Serena and Harcourts Melbourne City to both renters and owners, and I would gladly lease through her again. Thank you, Serena.