Ross TAS 7209
House
•I absolutely recommend Grace from Harcourts Northern Midlands to manage your property. From the outset, Grace has been an excellent communicator and demonstrates exceptional customer service. Grace has listened, understood and acted upon my requests. She has promptly answered my queries and finds solutions. I also appreciate that Grace has a network of providers and tradespeople that can be drawn upon. Having only recently purchased my property, there were a few maintenance jobs and improvements that I wanted done and because I am interstate, Grace was happy to liaise with multiple parties, spending additional time with them onsite to enable inspections and quotes to be done. My property is already now leased and Grace has proven her knowledge and experience in dealing with applicants/prospective tenants and managing everyone's expectations. Icing on the cake is that Grace is friendly and positive, a pleasure to deal with.
House not as advertised, not advised of repairs needed to be made prior to signing lease. Was not able to use bathroom facilities for days as repair needed to be made for privacy, agent did not care. Professionalism is very poor, spoke to me on phone tried to manipulate me that repairs didn’t need to be made and that I was upset due to the move. Used my vulnerability against me. Only answered back after I threatened legal action. Would not recommend please steer clear and save yourself the stress and emotional upheaval.