Sale of Our Semi Rural Property: Hartlley Realty: Kristy Trouchet-Nilsson

“Kristy and Johann are two of those rare agents who listens to the needs of their clients, presenting options that are honest and realistic, reflecting their care about achieving their clients’ outcomes.” Our recent experience with Hartley Realty, selling our semi-rural property is a testament to this. Our property, we acknowledge, was a niche market property with unique features and not an “easy” sale. Having said this, HR demonstrated their extensive local area expertise, solid network of potential buyers and understanding of current market trends to achieve a very successful outcome for us. External economic trends and the ongoing interest rate hikes had a major negative impact on Real Estate Sales nationally, but they gave us their commitment/strategies to navigate these challenges. They were flexible, provided extensive support, listened to our goals whilst giving honest and realistic feedback throughout. They maintained a highly professional yet friendly relationship with us, which we greatly appreciate. They were incredibly communicative, they promptly answered call and emails, always on time, gave us timely feedback on all aspects and went above and beyond their roles by contacting us after hours or even when they were away on holidays! The ability to navigate unexpected issues made them invaluable. They tailored services to match our quite unique needs, worked with us when we were required to obtain official documentation and adapted the sales package as we progressed. They demonstrated repeatedly outstanding problem-solving skills by resolving unexpected challenges, which reflected their dedication and their commitment to the sale of our property. We cannot thank them enough for their outstanding customer service, dedication to clear and open communication and personal care. We highly recommend Hartley Realty, to anyone selling their homes/property or buying their new home/investment property.