Average service to be honest

Andrew was ok. Having previously bought and sold two properties, I found Andrew’s empathy and compassion to be pretty average. On one occasion he didn’t have keys to the property and wasn’t able to source keys to the property despite the appointment being for the final inspection. On another occasion - he was reluctant to attend the property with my internationally visiting mother despite having been informed of the circumstances. His communication was snippy at times during the negotiations and it was quite painful the number of conversations that I had to have to organise simple things. Compared to previous experiences - Andrew was average. On the whole, Andrew is pleasant and a nice person. However - communication under pressure and communication in difficult situations could be improved.