Communication and follow-through fell short

Our experience with Josh as the sales agent was disappointing, mainly due to poor communication and a lack of proactive involvement. While we did receive some updates, they were mostly reactive and very high-level, often repeating information we had already obtained ourselves through the builder or our conveyancer. This did little to provide clarity or help us plan, particularly as settlement approached. This was a new-build purchase involving multiple parties, and there were delays and moving parts that required clear explanations and coordination. Unfortunately, we were rarely given straight answers about what was outstanding or what was actually holding things up, and we were left doing much of the chasing ourselves. Josh was aware that timing around settlement was critical for us due to pre-existing personal commitments. Despite this, we were only informed very late that settlement would not proceed as planned, and there was little guidance or support in managing the implications of that delay. Even after the sale, communication remained minimal and transactional. When we raised concerns or asked for context around post-sale matters, responses were brief and handled via text, rather than a proper conversation that might have helped explain the situation or manage expectations. Settlement ultimately dragged on for around 10–12 weeks, and despite the value of the transaction, we did not hear from Josh at settlement or receive any acknowledgment once it was complete. For a purchase of this size and complexity, we expected clearer communication, better transparency, and a more hands-on approach. That was not the level of service we received.