Natural Real Estate

Meet the team

Get to know the 4 agents at Natural Real Estate.

Sales Agent / Director

4.9

About Shaun

Shaun believes that every vendor deserves a shot at getting the best price for their property and that every buyer has the right to expect exceptional service. His prowess is in minimising stress, demystifying the process and rock-solid negotiation and people skills. After 14 years building homes along the coast, Shaun redirected his talents to real estate in 2006. In 2015, one of Victoria’s largest real estate groups named Shaun Agent of the Year across its 50-office network – a worthy nod. He’s an auction-accredited agent and an industry commentator featured in Real Estate Business and on the Sky News Real Estate Program. As Director of Natural Real Estate in Torquay, Shaun is stamping his mark in the space he loves – offering an ultra-positive client experience anchored in a potent mix of loyalty, reliability and an intimate understanding of the changeable real estate market. A Surf Coast native and a family man with two young daughters, Shaun has a deep connection with the local community. Downtime, you’ll find him in the family and friends zone, honing his fitness or personal growth, or catching waves at a local surf break.

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Chris Henson

Senior Sales Consultant

4.9

(244 reviews)

About Chris

Known for his down-to-earth, high-energy approach and finely-tuned negotiation skills, Chris is a seasoned professional dedicated to delivering exceptional outcomes for his clients. With more than two decades of diverse international sales experience under his belt, Chris’ high expectations for himself flow through to steadfast reliability, service and results. Chris is a Natural at: ● Approaching every property, client, potential buyer and opportunity through the prism of his top-notch experience and trusted process. ● Seamlessly applying his real estate expertise to advise a diverse range of clients, from homeowners and seasoned investors to property developers. ● Drawing from his tenure as Sales Director of a Melbourne agency and his four years in Dubai, where he achieved an impressive track record in the industry. ● Upskilling and growing: a self-proclaimed “lifelong learner”, Chis is continuously training and developing to hone his expertise. ● Immersing himself in the local community and property market, which are his two passions outside of his family.

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Olivia Swann

Sales Agent

4.9

(121 reviews)

About Olivia

Meet Olivia. Known for her high energy, fierce negotiation skills and talent for nurturing buyers and sellers throughout their property journey. With nearly a decade of experience in coastal property markets, particularly on the Surf Coast and in Barwon Heads, Olivia has cemented her reputation as a tenacious, adaptable and reliable professional. Olivia is a Natural at: ● Delivering exceptional results for her vendors, garnering a vast majority of referral-based business. ● Utilising her crystal-clear communication skills to effortlessly guide clients through the intricacies of the real estate landscape. ● Continuously striving for improvement and growth – evident in her accolades, including being a finalist in the One Agency Agent of the Year Australasia Awards for both 2021 and 2022. ● Helping put buyers and sellers at ease with her trademark down-to-earth and empathetic nature, always stepping into other people's shoes to understand and fulfil their needs.

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Craig Kerr

Auctioneer / Sales Consultant

4.9

(45 reviews)

About Craig

With over 25 years of experience as a top-performing sales agent and 17 years as the owner of a successful real estate business, Craig brings a wealth of knowledge and leadership to the team. Craig is a Natural at: • Drawing on his broad expertise—from residential and commercial sales to auctioneering and property management—to deliver high-impact outcomes for clients. • Building genuine, long-term relationships through trust, transparency and standout results. • Leading with integrity, backed by exceptional communication, negotiation skills and a client-first mindset.

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About us

Natural Real Estate is a boutique real estate business based in the beautiful town of Torquay on Victoria’s Surf Coast. We have a dynamic team including sales agents, property managers, administration and marketing staff servicing greater Surf Coast and surrounding regions. The agency commenced in April 2016 under the name One Agency Surf Coast and achieved a number of awards, including International Office of the Year, Boutique Office of the Year Regional, Property Manager of the Year, and our team are often sought-out for regular industry insights. At Natural Real Estate, we love people as much as property. This means we have a specialist team excited to help you get where you want to be. We’re always learning and evolving, and we do our bit to impact the community in ways others aren’t. You’ll feel the difference of choosing an agency with people that care about you and your changing life. One where relationships come first, all with a professional but grounded outlook. When you’re ready to take your next step, feel confident you can leave it to the Naturals.

13 days ago

Seller of a house in Torquay, Vic

Selling a property in Torquay with Shaun and the team at Natural Real Estate was an outstanding experience. Shaun and the team’s professionalism, clear communication, and deep knowledge of the current market were evident from the beginning. Shaun provided an accurate and well informed appraisal and the property sold after two opens. The entire process was smooth, easy and completely streamlined. At every stage, each team member presented professional efficient and organised. Highly recommend

Shaun O'Callaghan

4.9

(293 reviews)

18 days ago

Seller of a house in Torquay, Vic

Chris and the team at Natural Real Estate did a fantastic job selling our property in Torquay. We'd actually tried to sell this property with another agent a year earlier without success, but Chris turned it around quickly and achieved exactly the sale price we expected. He was professional, easy to communicate with, and made the whole process straightforward from start to finish. Would happily recommend Chris and the team to anyone looking to sell in the area.

Chris Henson

4.9

(244 reviews)

18 days ago

Buyer of a townhouse in Torquay, Vic

Chris was great to deal with throughout the process of purchasing my first home. He was professional, approachable, and kept me updated with clear communication from start to finish. His knowledge of the market was valuable, and he made the process feel smooth and straightforward. I really appreciated his help and would happily recommend Chris to anyone looking to buy or sell a property!

Chris Henson

4.9

(244 reviews)

about 1 month ago

Seller of a house in Torquay, Vic

We couldn't be happier with the service we received from Chris and the team. Our home sold in 1 week and the entire process was smooth, professional and stress-free from start to finish. The result speaks for itself !! We highly recommend Natural Real Estate to anyone looking to buy or sell a home. If you want an agent who genuinely cares, works hard, and delivers outstanding results look no further. Thanks Team

Chris Henson

4.9

(244 reviews)

about 1 month ago

Buyer of a house in Torquay, Vic

Shaun was a pleasure to work with throughout the buying process. He was fair and balanced in his dealings with both the vendor and us as purchasers. He was always prompt in responding to our questions, made himself available for a private walkthrough when we needed it, and was open and easy to communicate with. Most importantly, he's a genuinely nice person who made the whole experience a positive one. We'd happily recommend him.

Shaun O'Callaghan

4.9

(293 reviews)

about 2 months ago

Seller of a house in Jan Juc, Vic

Shaun is a Jan Juc expert and was super clever in how he managed interested parties. Also made it very easy to get ready for the process which made it much less work than expected. Hard to fault

Shaun O'Callaghan

4.9

(293 reviews)

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