NU Management
Don’t let the Eastern Suburbs location fool you!
Our property is in Erskineville and we couldn’t be happier since moving across to NU Management. A real turning point for us with our previous agency was when our tenants were expected to travel 10–15 minutes to another suburb just to return keys, despite that agency having a head office right there in Erskineville. It might sound like a small thing, but it made us question who the service was actually being designed around. That’s been one of the biggest differences with NU. Everything revolves around the property, owner and tenant. They meet our tenants where they are — the tenant doesn’t need to travel to the Eastern Suburbs — and we even have someone from the team based locally around Mascot. The attention to detail we’d been missing is finally back. Grant, the CEO, personally handled our onboarding and once everything was up and running, we were handed over to our property manager for the day-to-day management. We live in the UK, and even calls are arranged around our time zone. That was a bit of a wow moment for us because it’s such a simple thing, but makes life so much easier. Then there are the really small things. One of the team recently offered to pick up a delivery in Mascot for us rather than us paying a ridiculous £30 postage fee. Again, completely unnecessary, but it says a lot about how they operate. So if you have a property in Erskineville or the surrounding area, don’t be put off by NU traditionally being an Eastern Suburbs agency. They come to you and your tenants, not the other way around. Really happy we made the change. It’s nice to have that attention to detail back.
