Untrustworthy

Whilst we were not obliged to take Jackies advice, the purpose of engaging a good agent is to ensure that you have expert guidance and representation in your best interest. Jackie is concerned only with her own interests - which is not necessarily selling your home for the best possible price. Jackie declined offers on our property without our knowledge or consent. She disregarded our (warranted) concerns about the initial contract, advised us to extend the finance clause whilst failing to disclose that the purchasers finance application was unsuccessful, then she pressured us into signing a mutual termination agreement without having official confirmation that the finance had been declined. However it was the advice that we accepted from Jackie that cost us the most. Jackie advised us to renovate our kitchen, paint our house, re-carpet the bedrooms, move out and have the house professionally staged - all prior to selling. She assured us we would quadruple our investment. Whilst her strategy sounded good, she had one strategy - sell it quickly. This resulted in us paying (on top of the expected outlay for renovations) 2 mortgages, plus regular garden upkeep, maintenance and travel costs, for 6 months when the initial contract fell through. We then had to decide whether to extend the professional staging contract (at additional cost) over the Christmas period when everyone is on holidays, or accept an offer lower than multiple previous offers made for our property. Since the initial contract fell through, Jackie has not communicated with us, instead delegating her husband or another agent to communicate with us and attend open inspections. She had one strategy and no backup plan when her initial strategy fell through. Working with Jackie to sell was an incredibly stressful experience. I do not recommend it.