Orana Property Management
A downward spiral.
I'm currently trapped in a two year contract with Orana Property Management which I would have to pay to terminate. They currently manage my investment property poorly. It has been one mistake after another, always followed by an excuse and a dismissive attitude, no responsibility taken. Their young team is inexperienced and incompetent. They do not communicate. They are expensive and there is a fee for absolutely everything. It's clear they care only about making money. When choosing a property manager please do your research better than I did, there is much better value out there! Insert BS here Orana, it's what you do best!
D
Dane
Landlord
Hi Dane, thanks for taking the time to write this review, however we wish to respond with some facts:
• We completed appraisals and provided assistance to you with purchasing an investment property, given you are not based locally (prior to being an Orana client).
• We completed a pre-settlement inspection for you complimentary (normally $330), with a detail report, videos and photos provided with recommendations relating to removal & replacement of furnishings and items that were broken, dated, and worn.
• When the tenants vacated, we carried out detail final inspection with further recommendations.
• We re-let your property with minimal vacancy time and increased your rent per week by $80 per week
• The Property Manager & Business Development Manager took time to sort through your furnished property and compile items ready for the contractor to remove and dispose (complimentary task).
• We organised a contractor to attend and remove and dispose of these the items, of which you disputed the cost.
• You disputed a plumbing invoice earlier in the year, of which we paid for this invoice as a gesture of good will.
• Based on our suggestions, several new furnishings and some minor furniture were purchased on your behalf, in person from Kmart. This was carried out after- hours by one of our team members (no extra charge for this).
• 4 of these items were flat packs and assembled by our team members after-hours (no extra charge for this).
• Your Property Manager attended on a weekend to finalise the property on your behalf (no extra charge for this).
• The property condition report was carried out on a Sunday to accommodate the quick turn-around (no extra charge for this).
Given the above, we do not feel your comments have any substance to the service you have received to date. We request you remove your review before further action is taken.
responded on 30 Sep 2024
