PRD Real Estate Burleigh Heads' reviews
PRD Real Estate Burleigh Heads

PRD Real Estate Burleigh Heads

  4.8   (223 reviews)

17 Forest Hills Court

PRD Real Estate Burleigh Heads helped lease this property

Price not available
Parkwood
5
2
2
House

over 1 year ago

A Nightmare Experience – Would Not Recommend

A Nightmare Experience – Would Not Recommend My experience renting at 17 Forest Hills Court, Parkwood, under PRD Real Estate Burleigh Heads, has been nothing short of a nightmare. I feel compelled to share my experience to warn potential tenants about the unprofessionalism and poor management I encountered. Repeated No-Shows for Inspections Throughout my lease, the property management team repeatedly scheduled inspections but failed to show up without any prior notice or explanation. This demonstrated a lack of respect for my time and obligations. Unjustified Criticism During Inspections When inspections did occur, they consistently expressed “extreme disappointment” regarding the cleanliness of the house. However, they never specified any particular areas that needed attention, making it impossible for me to address their concerns. This vague and unfair criticism created unnecessary stress and frustration. Frequent Tenant Inspections Towards the End of My Lease As my lease approached its end, the agency frequently arranged tenant inspections, often with little regard for my convenience. The excessive number of these inspections severely disrupted my daily life, making it difficult for me to have any peace or privacy in my own home. Lack of Professionalism and Consideration At every stage, PRD Real Estate Burleigh Heads demonstrated a complete disregard for tenant rights, communication, and professionalism. The constant disruptions and unfair treatment have made this the worst rental experience I have ever had. Due to these repeated issues, I am in the process of filing an official complaint with the Residential Tenancies Authority (RTA). I strongly advise anyone considering renting through this agency to think twice before committing.

T
Tenant
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Dear Xintong Wang, Thank you for taking the time to share your experience with us, although I am truly sorry to hear that it was not a positive one. Your feedback is extremely important and helps us to improve our services. I sincerely apologize for the repeated no-shows for inspections and the lack of communication regarding your concerns. Your time is valuable, and it is unacceptable that it was not respected. Additionally, I understand how the vague feedback given during inspections could have led to unnecessary stress, and I am sorry for any frustration this caused you. Regarding the frequent tenant inspections toward the end of your lease, it's regrettable that this disrupted your daily life. Our goal is to conduct necessary inspections with consideration, and it appears that we fell short in respecting your privacy and convenience. Please know that we are committed to addressing these issues internally and improving our processes to prevent such experiences in the future. Your decision to file an official complaint is fully respected, and I assure you it will be taken seriously. Thank you once again for bringing these issues to our attention. We hope to use your feedback to make significant improvements. If there’s anything further I can do to assist you, please feel free to reach out.
responded on 31 Mar 2025
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