Some things to improve..

We didn’t feel we had the best experience as buyers with Nic and his team, and there were a few areas that could be improved from a professionalism and communication standpoint. During negotiations, we were the second-highest bidders and agreed to increase our offer to our limit. At that point, Nic questioned whether our finance would be approved, which came across as doubting our capacity to afford the property and felt unnecessary. There was also a delay in receiving the final contract of sale, which took two working days to be provided to us. While not a major issue on its own, the finance period was then counted from the date of acceptance rather than when the contract was issued, effectively shortening our timeframe. Communication across the team could be improved. There were several inconsistencies regarding the agreed settlement date, including different dates being shared with involved parties and attempts to change the date without agreement, despite it being fixed. This caused confusion for multiple parties and added avoidable stress. We were also asked to provide the same documentation multiple times, which suggested a lack of internal coordination. That said, Ellis, Nic’s associate, was professional, approachable, and a pleasure to deal with. He seems to be doing a great job as someone new to the industry.