Extremely disappointed with the service and professionalism of this agency

For over six months, I’ve been dealing with serious ongoing issues that have been mishandled at every stage. My tenant was incorrectly advised by the property management team that the property was below minimum housing standards, despite having no supporting evidence or assessment from any engineer or qualified professional. Based on this false advice, the tenant was told they could vacate the property before the end of their lease - leaving over $6,000 in rent outstanding. This misinformation has now led to legal proceedings, and after countless attempts to obtain updates (primarily through the team manager, Jess Sutherland), I’ve received almost no proactive communication. Most updates only came after repeated follow-ups from my side, often without response for weeks at a time. It is completely unprofessional and unacceptable for a property management company to side with a tenant in such a matter when they are engaged and paid to represent the landlord’s interests. I have given this agency multiple chances to rectify their clear breach of contract and misconduct in advising the tenant incorrectly, yet they have failed to take any meaningful accountability or corrective action. To make matters worse, there have been repeated financial discrepancies: • A plumbing repair was approved and charged at $300 more than the amount I had authorised. • Under the new lease, the rent was meant to increase from $490/week to $580/week after 26 September, yet I’ve continued to receive $490/week - even after raising this immediately and receiving a second incorrect statement. This experience has been nothing short of frustrating and unprofessional. The agency has demonstrated poor communication, negligence, and a lack of accountability when handling landlord matters. I strongly advise other property owners to think twice before trusting this agency with their investment property.