Great communication and patience

Being interstate buyers is hard, especially when you cant inspect a property in person. This was our biggest challenge as we were looking for an investment property, he spoke to my son prior to me and gave a lot of useful information in regards to how DHA properties work. Our biggest headache was the issues that arose in the property during contract stage, as the property got flooded due to the rains and we had no confidence in the property whatsoever. On the verge of cancelling and pulling out of the contract, my chat with Shanel gave me a lot of confidence to get answers to the questions we had regarding the state of the property and what would be done to recertify the issues. After asking me to give him a day or two, he spoke with multiple parties that I did not have authorization(Owner, Body Corp, Building Manager, DHA and Contactors) in order to give me a clear understanding of who would cover the damage caused by the leak. The extensive emails he provided me at that stage, honestly made me believe that he was actually doing more work than the body corporate in order to get these issues fixed up. I really was disappointed at the lack of responsibility that other companies took and it became a whole blame passing game at one point rather than the issues been rectified. If not for the constant follow ups by him and emails back and forth in order to ensure that the work will be carried out as promised, we would have pulled out of this sale without a doubt. We all really appreciate your hard efforts and determination to get this deal across for all parties involved and moreover you patience with us and handling the whole situation without you loosing your cool one bit. Thanks for your patience and understanding throughout the entire time, glad we bought this off you as its treating us well as an investment property.