Hi Yin Hui, thank you for your feedback. We understand that you viewed the property prior to applying for it and were pleased with the property at this time. You were then approved for the property and signed the leases accordingly. It wasn't until you took possession of the property that you decided you were not happy with the property and therefore no longer wanted to move in, we then took all necessary steps to secure another tenant to take over your tenancy within a matter of only 2 weeks. Unfortunately in the case where you do not fulfil your lease agreement some costs are involved. We wish you all the best. Thank you. Ray White Cheltenham.
responded on 18 Feb 2020