REMAX Extreme
Rental Management
When we first engaged the agent our new build was under a builders warranty however we found that most of the time the agent would just send letters asking for things to be fixed which got us nowhere. We ended up paying for repairs ourselves. We had a similar experience when the side fence needed replacing and the expense should have been shared by the neighbour. It would have been great if our agent had just approached them in person. We believe we would have had a better outcome if they were more proactive. However, on a general basis our agent seems to do a good job.
L
Landlord
Thank you for taking the time to share your feedback. We appreciate your perspective on the challenges you faced when the property was first given to us in 2019 with the builder's warranty and the fence replacement in 2023. We apologize for any inconvenience you experienced during the process. Your insight in these matters is valuable, and we will certainly take it into account to improve our approach in handling such situations. While we are glad to hear that you found our overall management satisfactory, we will strive to enhance our communication and proactive measures to ensure a more seamless experience for you in the future. If there's anything more we can assist you with, please feel free to reach out.
responded on 04 Feb 2025
