REMAX Extreme
Okay and could be better
Everything was well taken care of and the property reports were in good quality. The portal is convenient to use. I would wish follow-ups on outstanding items could be more proactive and more professional advises could be given when there were issues like maintenance responsibilities for example if there were damages from bad weather.
L
Landlord
Thank you, Yui Chow and Michelle Tang, for your valuable feedback and for taking the time to share your experience with us. We are glad to hear that you found the property reports to be of good quality and that the portal was convenient for your use.
We are sorry to hear that the follow-ups and guidance on maintenance responsibilities did not meet your expectations. Your feedback is crucial, and we will certainly take it into account to improve our services. In terms of advice on maintenance issues like weather-related damage, we will make sure to offer more proactive and professional guidance in the future as soon as we are aware of the issue.
We truly value your trust in us, and we will do our best to enhance these areas for a smoother experience going forward. Please feel free to reach out if you have more questions or need further assistance.
responded on 17 Feb 2025
