5 Finch St, Bayview Heights, QLD, 4868
$895,000
House
•What's around 5 Finch St
THE COMPLETE PACKAGE - ENTERTAINERS PARADISE WITH RARE GRANNY FLAT
Buyer reviews
Joel Stevens provided good support
My wife and I recently purchased our future family home remotely, fully aware of the extra challenges involved. Unfortunately, our initial enquiries went unanswered until another member of the agency stepped in and ensured someone contacted us. Without that intervention, we may have missed the opportunity to purchase the property. Once Joel became our main point of contact, he was very helpful in arranging access to the property and following up on outstanding matters. The principal agent appeared to have little involvement in our purchase despite being the primary face of the marketing campaign, so most of our interactions were with Joel. The only exception was when we raised some difficult questions regarding the transaction, at which point the principal agent became involved. My only criticism is that communication regularly stopped after 3 pm on Fridays, often requiring me to chase updates on Monday. Given the nature of real estate, some weekend communication during critical stages of the purchase would have been appreciated. Joel was approachable, genuinely helpful, and came across as a really nice person. More consistent communication would have made the experience significantly better, although I don't believe that was entirely within Joel's control. Overall, we would rate Joel's service positively. Our only advice would be to continue learning from mentors who demonstrate genuine care for both buyers and sellers. Building that level of service and communication will go a long way towards developing lasting relationships and earning a strong reputation in the industry.
We cannot recommend Matthew Filip.
Buying a home should be one of life's most exciting milestones. Sadly, our experience with Matthew Filip was anything but. My wife and I have purchased three properties over the years, with two also managed by the agency Matthew represents. As long-term clients, we believe we have a fair understanding of the level of service buyers should expect. We purchased our future family home remotely, fully aware of the extra challenges involved. However, our initial enquiries went unanswered until another member of the agency stepped in and ensured someone contacted us. Without that intervention, we may have missed the opportunity to purchase the property. Ironically, because the agency has a significant share of the Cairns property market, several other homes we had previously enquired about were also listed through Matthew. On each of those occasions, our calls and enquiries went unanswered. In hindsight, this should have been an early indication of the level of service we could expect. The only direct contact I received from Matthew was to negotiate repairs following the building inspection and to respond to concerns we raised on settlement day. Once the sale was effectively complete, the professionalism and enthusiasm shown during the sales calls appeared to disappear. We didn't expect a settlement gift, which we never received, but we did expect a simple congratulations when our finance was approved and settlement occurred. Instead, that acknowledgement came from the agency's leadership rather than the selling agent. Customer service is often defined by the small things, and unfortunately, those were missing throughout our experience. Based on the service we received, we cannot recommend Matthew Filip. We are struggling to rate his service above one star.
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