Wilson Property RCI - Traralgon
Prompt and efficient
Generally an okay experience with prompt communication. The follow up after we had agreed to lease was very good. Although I'd have to say we had to deal with a number of different people which was not ideal. It would have felt better to have one contact. Prior to that it was not as good, with several changes to inspection times with minimal or no notice. Being new to Traralgon, we had hoped to have a little more time with an agent to learn about the rental market here, but that didn't happen. We were pretty much left to our own devices and the internet. Overall, the experience was efficient, but a bit impersonal.
A
Andrew
Tenant
Thank you for your feedback.
We’re pleased to hear that you found our communication prompt and our follow-up after the lease agreement to be strong — especially given the added complexity of you being overseas during the process.
In terms of inspection times, we understand there was some confusion, though this appears to have stemmed from calendar settings not being adjusted to Australian time, which unfortunately was outside of our control. That said, we were happy to work with you to reschedule and ensure you had every opportunity to view suitable properties.
Regarding your comment about dealing with multiple team members — this is part of our structured approach to ensure you're supported by specialists at each stage of the leasing process. While this may have felt less personal, it’s designed to provide the most efficient and informed service possible, and it’s a key reason why we were able to move quickly and secure approvals on your behalf.
You also mentioned wanting more guidance on the local rental market. Our records show that time was taken both via email and during inspections to answer your questions and make recommendations based on your needs. In fact, we secured approval for a property that aligned with your stated preferences and requested move-in date. However, you chose not to proceed with that option — despite our professional advice regarding the area — and we then continued working with you until we found another suitable property, which was ultimately successful.
While we understand the process may have felt impersonal at times due to our agent not being able to drive you around, it’s important to note that many aspects were influenced by external factors. We’re confident in the level of service provided and hope that you’re now settling in well to your new home and the Traralgon area.
responded on 02 Oct 2025
