Hi Alex, just wanted to say thank you for all your hard work and professionalism in selling our house. We really appreciate you guidance, communication, and dedication throughout the process. It was a pleasure working with you and we are grateful for everything you did. Wishing you and your team all the best.
Alex was great to deal with very knowledgeable of the Forster area current and past listings highly recommend.
It has been an absolute pleasure to engage Alex & his team from JKL to sell our home Everything from the initial meeting, through to the sale closure, has been handled in a very professional manner - nothing ever phased Alex. Alex always maintained a cool, positive, honest attitude with a timely manner, always with a smile on his face, even though our sale took sometime to occur. We would thoroughly recommend Alex to any prospective vendors & purchasers. One again, a huge thankyou Alex
Alex is very personable, direct with information and active in developing strategies to achieve the sale of your property. He clearly draws from a wide experience, especially in the Myall Lakes area. He develops a warm, informative and understanding relationship with his clients. I appreciated all his work and that of his team.
Our interactions with Alex have been limited. We are out of towners, Alex was able to arrange a property viewing at short notice to suit our circumstances, he was knowledgeable and able to respond to our questions regarding the property.
Alex is very professional and his experience in communicating with people is very comforting when you are making a big decision in selling your property. His knowledge of the Market has top marks in my mind. He communicates with you every day to make sure all is going well. Would recommend him all the time.
We recently dealt with Alex for the sale of our property in Green Point. We could not be happier with the experience. Alex was professional, honest and approachable and kept us informed every step of the way. His knowledge of the local market and attention to detail made the whole process far less stressful then we expected. We would highly recommend Alex from JKL real estate.
Excellent communication throughout the process. Great teamwork with Levi included would always followup with prospective buyers and keep us in the loop. Had finger on the pulse for what the Market demanded and excellent local knowledge and supported us every step of the way. We couldn’t be happier with the Sale of our property and would thoroughly recommend JKL to future Clients.
My experience with Alex as an agent has been very positive, good communication and fair negotiation as a buyer.
We engaged Alex Jacobs from JKL to sell our Tuncurry property based on a long-standing relationship and trust. While the property sold, the experience fell well short of expectations. The campaign lacked structure. We received limited guidance on pricing or strategy. We were misinformed about advertising rules. Communication was inconsistent and vague. Zero strategy was provided to generate buyer competition or improve outcomes. Offers were passed through without evidence of negotiation or development. Early offers were presented without context. When multiple buyers emerged, there was no visible effort to create competitive tension. At a key point, with competing interest, we requested a further $2,500 be pursued from a buyer. Alex refused to negotiate on our behalf. We had to drive key decisions, including guide price reductions, due to lack of proactive recommendations. After accepting an offer, Alex insisted on 10 days cooling off instead of the standard 5 without recognising it extended into Easter, effectively giving the buyer 18 calendar days. This removed the property from the market during a strong period with minimal deposit protection. Repairs were not completed despite promises. Prospective buyers were turned away from open homes without our knowledge or approval. Building inspections were not properly supervised. One day before settlement, the buyer raised alleged maintenance issues, escalating into a dispute requiring significant involvement from us and our conveyancer, including independent verification confirming no issue existed. We raised detailed concerns with the agency. The response acknowledged them generally but did not address specifics. A small goodwill adjustment was offered. Overall, we found Alex complacent and disinterested, focussing on the buyer rather than us. The campaign lacked diligence, strategy, and effective representation. It was not sold under optimal conditions. We would not engage this agent again.
Alex kept me informed throughout the whole process in a friendly and professional manner. I would recommend Alex without any hesitation.
