Andrew helped the reviewer sell this property

Item: Andrew Hudson
Rating: 1
Author: Seller

Price not available

4 Riverbank Court

Ashmore

House

about 1 month ago

Verified Review

this was the worst real estate experience of our lives.

I rarely write negative reviews, but after what my family and I went through, I feel obligated to share our experience with Andrew Hudson. Without question, this was the worst real estate experience of our lives. We trusted Andrew's advice when selling our property and purchasing another one. We were repeatedly assured that our home would achieve a significantly higher sale price. Based on those assurances, we made major financial decisions. The reality was completely different. In a very short period of time, we suffered losses that exceeded $300,000 between the sale of our property and the purchase of another. For more than four months, the entire sales process was filled with stress, frustration, and disappointment. Instead of receiving constructive guidance and a clear strategy, we constantly received negative feedback about our property and ongoing pressure to reduce the asking price. The sales strategy was ineffective, communication was poor, and every stage of the process left us feeling misled and unsupported. What made the situation even worse was that when we lost confidence and requested multiple times to terminate the agreement so we could explore other options, our requests were resisted, leaving us feeling trapped while our financial position continued to deteriorate. There were also repeated changes regarding commissions, marketing costs, and financial arrangements that did not match our understanding of what had originally been discussed. Even after settlement, additional payment demands created further frustration and disappointment. The emotional impact of this experience cannot be overstated. It affected our family, our health, and our peace of mind. Selling a home is already stressful enough without feeling that your concerns are ignored and your interests are not being properly represented. Looking back, we deeply regret choosing Andrew Hudson as our agent. We would never use his services again, and based on our experience, we cannot r

Seller

Firstly, I can understand that you are disappointed with the financial loss you referred to with the outcome of your property sale. However, I am disappointed to read your review, as I do not believe it accurately reflects the services provided throughout the sale process. Given the seriousness of the allegations made, I feel it is important to address the facts. When I initially appraised your property, I provided evidence of comparable sales and advised that similar properties were achieving between $1.6 - $1.8M. Based on this evidence, I recommended a listing price of $1.8M. You advised that another agent had given a valuation of $2.2M but with no supporting sales evidence. When signing our agency agreement you said achieving a price close to $2M was necessary to avoid making a loss on the property so we agreed to aim for $2M. Then days before we launched the property you told me I had to aim for $2.2M. Unfortunately, while I can honestly say I worked harder on your campaign than any other, the market ultimately did not support that price level. Your comments regarding commission are also incorrect. The commission charged was exactly as set out in the signed agency agreement and was reviewed by your solicitor prior to settlement. In fact, the only change to the commission or marketing costs was that I agreed to substantially reduce my commission to help you. It is also incorrect that I wouldn’t agree to shorten the timeframe of our agreement, I have multiple emails confirming I agreed to this. It is also incorrect that I am continuing to pursue you for money after settlement you owe me nothing and no one from my office has contacted you. Any contact you have received relates to a separate finance company that you opted to have fund the marketing costs under a deferred payment arrangement that you independently agreed to. Any amounts sought by that company relate solely to that agreement you signed with them and not my agency.

Andrew responded on 10 Jun 2026