Andrew Kyriacou
Andrew helped the reviewer buy this property
Price not available
13 Hyacinth Crescent
Christie Downs
House
Unhappy with XSell experience
Buying your first home is expected to be an exciting experience. Unfortunately ours was not. The lack of professionalism from Andrew by texting not calling, no updates without request along the way and to not be told important information about the property prior to selling it made our experience horrible. Wouldn’t recommend Xsell
B
Buyer
Dear Michelle,
Thank you for taking the time to share your feedback. We understand that buying your first home should be an exciting and positive journey, and we regret this experience fell short of your expectations. Your concerns are important to us, and we would like to extend our most sincere apologies for the challenges you faced during the process.
First and foremost, we want to address the issue of communication. We genuinely apologise if there was any perceived lack of professionalism in the mode of communication, particularly with Andrew's use of texting instead of calling. We recognise the importance of clear and timely communication, and we take full responsibility for any inconvenience this may have caused. We are committed to improving our communication channels and ensuring that our clients feel informed and supported throughout the entire process.
We would also like to recognise that some of the issues you faced were out of our control and due to delays from the builder. However, in light of the challenges you faced after settlement, we want to assure you that we did everything within our power to address and resolve the issues on your behalf. We advocated for your concerns with the property owners and took proactive steps to rectify any outstanding issues.
We genuinely appreciate your feedback, as it allows us to identify areas for improvement and enhance our services.
Andrew responded on 13 Dec 2023
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