Genuine service and a delightful customer experience is very rare these days, so when you are faced with an agent that delivers this, it truly stands out. We entrusted our first ever sale experience with the team at Harcourts Box Hill - with Audrey Yan as our appointed sales agent. Audrey was simply an exceptional human being. Her warm and friendly manner is infectious and her passion for authentic service clearly shows. She took great care in helping us prepare the property for the market - providing us excellent advice along the way. Her work ethic is second to none - working around the clock to keep us updated on market feedback, multiple open houses during the week and a thorough weekly reporting system. Even though our property failed to sell at auction (at no fault of Audrey or her team), she managed to not only find us a buyer not long after the auction date, but negotiated a price we are more than happy with. We are certain that this is largely due to Audrey's strong drive to secure us the best possible outcome - an amazing result given the time of the year. It is refreshing to deal with an agent who is not only professional but also so personable. The same high standard of service is across the Harcourts Box Hill team and we have no hesitation in continuing our relationship with them in our future real estate endeavours. A heartfelt thank you from us first-time vendors!