Ben August
Good experience
Overall it was a good experience with Ben and his agency. The house sold at the first open house and the staging, promotional materials and communication were good. The area for improvement is the "professionals" they recommend to spruce up the property pre-sale. The painter was really just a handyman who did a mediocre job and couldn't be bothered colour matching the paint which was subsequently pointed out in the (also agency recommended) building inspection. Our recommendation would be to do the freshening yourself or hire professionals of your choice.
S
Seller
Thank you for taking the time to share your feedback - it's invaluable in helping us continue to improve our service.
I'm delighted that we achieved such a fantastic result together - selling $21,000 above asking price within 7 days at the first open house is a testament to the collaborative effort from our entire team, including the staging, promotional materials, and most of our recommended contractors.
I sincerely apologise that the painting work didn't meet our usual high standards. You're absolutely right that the colour matching should have been perfect, and I take full responsibility for this oversight. We've since addressed this with our painting contractor to ensure this doesn't happen again.
While I'm disappointed about this one aspect, I'm genuinely proud of what we accomplished together overall. The stellar work from our photographer, cleaning company, tiler, and grounds maintenance team, combined with our marketing strategy, clearly resonated with buyers and delivered an outstanding financial result for you.
Thank you for acknowledging the positive elements of our service. Your feedback about the painting contractor has been noted and will help us maintain even higher standards moving forward.
It was a pleasure working with you both, and congratulations again on such a successful sale.
Kindly
Ben August & Team
Ben responded on 22 May 2025
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