Bill is always available to answer your questions and concerns, Bill and his team has a great knowledge of the property market in East Malvern and surrounding areas, Bill is an honest and transparent with his conducts and professional, his negotiation skill is second to none. I am glad that he gets me the best price for my property at the same time minimizing cost without affecting the sale campaign, Bill is highly recommended if you have a property for sale in the areas.

I would highly recommend Billy to anyone looking to sell their property. He was honest, genuine and trustworthy from start to finish, providing realistic pricing advice based on detailed comparable sales rather than simply telling me what I wanted to hear. His communication was excellent, and he clearly explained the pros and cons of different pricing, offer and auction strategies, allowing me to make informed decisions without feeling pressured. He also went above and beyond to attract buyers, address their concerns and negotiate the best overall outcome, considering not just the price but also settlement terms and certainty of sale. Billy was professional, calm and thoughtful throughout the process. I genuinely felt he had my best interests at heart. Thank you, Billy, for your hard work and guidance. I’m very happy with the outcome and wouldn’t hesitate to recommend you!

We are talking about facts here. It was Grand Final Day — windy, raining heavily, and one of our strongest buyers had to withdraw due to finance issues. Despite all that, 29 people walked into my living room, with 5 active bidders competing on the day. In one of the toughest moments in the Melbourne property market, the final result genuinely exceeded our expectations. Everyone there could feel the atmosphere — it was one of those auctions where everything came together perfectly. Many of Billy’s reviews mention his work ethic, reliability, genuine care for buyers, communication, professional advice, attention to detail and deep understanding of the market. Having experienced the process as a seller, I now understand why. Every detail of preparing my property was planned by Billy — from the sales strategy to furniture placement and presentation. I followed his advice and trusted his judgement throughout the campaign. The process was smooth, organised and produced a near-perfect outcome. But there is something else I have been thinking about. There is a huge difference between someone who simply does their job well and someone who is genuinely obsessed with doing things perfectly. If you are extremely demanding of yourself, obsessive about every detail, and your goal is not simply to get paid but to achieve the best possible result and take genuine pride in your work — you are probably part of the 1%. That, to me, explains why Billy has been in this industry for 19 years. He has trained many people who eventually became competitors, but from my experience, very few have truly captured what makes him different. I feel very fortunate that I trusted my judgement and put my complete trust in Billy. I followed his advice, let him do what he does best, and the result speaks for itself. I am genuinely thrilled with the outcome. Billy is a legend, and he will be the exclusive agent for all my future projects.

Billy was fantastic from start to finish. Selling in a tough market wasn’t easy, but he worked incredibly hard and went above and beyond to get us a great result. His communication was excellent - always keeping us updated, easy to reach and genuinely invested in getting the best outcome for us. His persistence, advice and effort throughout the whole campaign really stood out. Couldn’t have asked for a better agent. Highly recommend Billy!

Working with Billy Chang was an excellent experience from start to finish. He is professional, knowledgeable and always kept me well informed throughout the entire process. Communication was prompt and clear, and he was always available to answer my questions and provide honest advice. What impressed me most was his dedication and negotiation skills. He remained calm under pressure, handled every situation professionally, and always worked hard to achieve the best possible outcome. I never felt rushed or pressured, and his guidance gave me confidence every step of the way. Billy is reliable, trustworthy and genuinely cares about his clients. If you're looking for an agent who is experienced, responsive and committed to delivering great results, I would highly recommend him. Thank you again for all your hard work!

Billy was upfront and honest the night before my auction. He laid all the cards out on the table for me so I clearly knew what I was working with and what I had in front of me. His communication skills were very good and he was easy to deal with. Shiven was lovely to deal with too and both Billy and Shiven communicated well with me. Billy and Shiven clearly have strong market knowledge and were always willing to answer questions. They always left decisions up to me and worked hard to sell at auction. Thank you Billy and Shiven!

We had a great experience selling our property with Billy who was recommended by our cousin. From our very first meeting, he was professional, responsive, and incredibly knowledgeable about the local market. He kept us updated every step of the way, making the entire selling process stress-free and seamless. We are so glad we had them in our corner, and we won't hesitate to send friends or family your way when they're ready to make a move. We truly appreciated their guidance and highly recommend their services!

Billy keep us updated about all the necessary information on selling our property. He also go beyond in helping us preparing the property on the market. He is very professional with his work and always in touch throughout out listing. This has taken away the stress related to selling our property.

Billy has been such a pleasure to work with. His knowledge and expertise are very assuring and helped made the whole process less overwhelming. His guidance and empathy is very much appreciated especially for a first time seller such as myself, he told me what to look out for and how to prepare the home for inspection, which is very helpful and made the preparation less intimidating. He is respectful, polite, friendly, knowledgeable and respectful. I am very grateful to have met him and worked with him. I’d give him 10 out of 10!

From day one, we felt confident in the advice and strategy provided. The marketing was strong, buyer engagement was impressive, and the negotiation skills delivered exactly what we were aiming for. Selling in just one week at our target price exceeded expectations. A brilliant result and a great experience overall.

Billy's track record and sales history was what stood out initially when I decided to reach out to him for an appraisal on my property, but after meeting him it was his transparency, kindness and trustworthiness that made me decide on him as the person to list my property. He is an absolute superstar when it comes to selling and was always willing to go the extra mile to achieve the best result. He got a fantastic result on my property - I would give more than 5 stars if I could.

Billy’s experience shines through every conversation and step in the process of selling our home. His knowledge and ability to accommodate our needs makes him stand out. Genuine, trustworthy and professional at all times. Could not have asked for more.