Brian was genuine, responsive, and very helpful throughout the sale process. He kept me well informed at every stage and was always available to answer questions, which made the experience smooth and reassuring. I would happily recommend him.

We couldn’t be happier with our experience buying through Brian. His understanding of the Croydon market gave us real confidence throughout the process, and he was always just a call away whenever we had questions. What really stood out was his willingness to help even after settlement — nothing was ever too much trouble.

Brian was very friendly, professional and approachable from the beginning. He also kept us up to date and informed at every opportunity and answered all our questions as quickly as possible and in a professional manner. I felt that the whole campaign was run very smoothly and Brian did his upmost best to get us the best price possible. I would recommend Brian to anyone who is selling their house in the Croydon / Croydon Park area. I am very happy and pleased with Brian’s overall performance as a Real Estate Agent and very impressed with the campaign overall. Thank You Brian. Lynette (Vendor’s daughter) From the very beginning, Brian reached out all the way to where I live in Tasmania, to ensure I was kept informed throughout the entire campaign via phone calls and emails. Then when it came time for me to travel to Sydney for the auction, and I finally got to meet Brian, my apprehension about the event was immediately calmed, thanks to Brian’s kind and understanding demeanour. He played an integral role in the mentoring of our family through the daunting task of letting go of our family home of 40 years. Brian expressed a full understanding of the emotional side of selling a long-held family residence. At no time did any of our enquiries about the selling process seem like ‘dumb questions’, thanks to Brian’s patience, understanding and an ability to answer all of our enquiries thoughtfully. All three of us (mum, Christina, sister Lynette and I) felt fully supported and that Brian was on our side. We felt that he was looking after us and had our best interests at heart. Campaign Material: The images in the brochure, the online footage, the illuminated sign, and general online presence were of a high standard. I would have no hesitation in highly recommending Brian to any family going through the same emotional process of farewelling their family home. Brian, on behalf of all our family, I wish to extend our heart-felt thank you. Jennifer (Vendor’s daughter)

Thank you so much for all the help and guidance you have provided throughout the sales process. From the initial styling to weekly open inspections, you have taken good care of our property, making it very presentable and appealing. There were also lots of communications about the marketing and sales activities keeping us well informed of the sales progress. All those efforts have delivered us a good result. We are so happy that we have chosen you as our sales agent. It was such a wonderful and hassle-free experience. Brian是一个非常好的卖房中介。他不光会说一口非常流利的中文，他也非常的细心负责，从最初的卖房布置到市场推广，他都帮我们弄得妥妥帖帖，不需要我们操心。销售的过程中，他也都会和我们保持非常密切的联系，告诉我们新的进展并给我们提供很多意见和建议。最终也帮我们卖了一个好价钱。我们非常感谢他。

From our first conversation to signing contracts after the auction, Brian worked diligently and professionally to guide us through the process of selling our home. Brian's knowledge of the local market and his gentle approach helped make the experience less stressful. Rich and Oliva presented our home in the best possible way, and helped get us a good outcome on auction day.

Brian McLaughlin, along with Marco Errichiello, from Rich and Oliva recently facilitated the sale of our home in Croydon. The sale was completed in two days after the first off-market showing. The sale price far exceeded our expectations and a 5 month settlement period, negotiated by Brian and Marco, coincided with the purchase of our new home. We were absolutely delighted by this outstanding result. We dealt primarily with Brian throughout the sale process, from initial consultation to the signing of the contract. Brian kept us fully informed at each stage and provided useful advice on property presentation, marketing strategy, styling options and viewing dates. His personable, consultative style meant that we were very comfortable with all the decisions we made. He always responded to requests and queries in a timely manner. On a personal level, we have known Brian for about 30 years. He grew up in our street and went to school with our son. He is a person of great integrity and character, who has a passion for the Croydon area. His fluency in Mandarin was pivotal in securing the sale. We have no hesitation in recommending Brian and Marco to anyone considering selling their property in this area. John and Elizabeth Graham

I am writing to thank your agency for the very professional way our sale was managed. Brian and Marco set the strategy, process and negotiations in close consultation with me and everything went according to plan resulting in a fabulous price. In fact the whole team including the auctioneer were very focused, friendly and courteous. Marketing material, staging design and site visits and post visit reports were all high class. Thoroughly recommend your team to manage the sales process. Thank you Brian for your dedication and professionalism!

We recently went with Brian at Rich & Oliva when we sold our house. We initially bought the house from them a few years ago and deliberately chose them when we decided to sell it. Brian and the team were very genuine, comprehensive and reassuring throughout the inspections as well as on the auction day itself. Their marketing approach was top class and showed our house in the best light. We’ve also bought our next house through Brian and the team. Brian had suggested it in one of our meetings about selling, and we ended up buying our next home again with his and the team’s guidance and help. We recommend Brian and the team for both buying and selling your home. They’re with you every step of the way. Thanks Rich & Oliva! Thanks Brian!

Brian’s expertise in the Croydon market was evident from our first meeting. He detailed the entire process, including market trends, helping us understand the best approach and time to sell. From our very first meeting we felt we had the best agent to support us through the process, ensuring we got the best price for our property. Brian’s professionalism and efficiency was remarkable. He assisted us to expedite the paperwork, presentation of the home and viewings. He kept us up to date with weekly report and was always available to answer any questions we had. Brian’s strategy during the negotiation phase was very impressive, as he leveraged his market knowledge to our advantage, which enabled us to have the property up on the market at the best time and the most bidders for a great Auction result. Our trust in Brian grew with every interaction. His professionalism, attention to detail, reliability and expertise ensured a smoothest sale experience for our family, and we are beyond grateful for his help and support. If you’re looking for a real estate agent who delivers outstanding service, Brian is the one!

Brian from Rich & Oliva was very easy to deal with when I had to sell my home. He was very approachable and kept me updated throughout the sale period. His knowledge and professionalism resulted in a successful auction and I would recommend him and the team at Rich & Oliva to anyone selling their property, especially around the Croydon area.

We found Brian to be very friendly and professional to work with during our recent purchase of a property. At all times he was prompt in dealing with our requests and he was always able to make himself available when needed. Brian also provided us with timely and accurate information at all times. Overall, with Brian's help, the process of purchasing this property was a pleasant experience.

Brian is very professional and always provides honest opinions. He is super communicative and is willing to go beyond to assist us when needed. I feel very comfortable dealing with Brian and cannot recommend him more.