All was good up until week of settlement. Communication that Troy would not be available was poor. I only found out when I tried to contact Troy about final inspection etc when I phoned because I had not heard back. I spoke to Troy on the Friday and nothing was mentioned that he would not be available the following week. A simple e mail from 1st National staff would have been appreciated.
We as the purchaser found Troy to be very accommodating. He was very easy to talk to and didn’t ‘talk up’ things like some agents. He was professional and made purchasing the property very easy. Highly recommended to vendors because he made us feel welcome and that’s what you want to help sell your property.
From the first time we ever met with Troy to discuss our options , he was the true professional. Anything that we were told happened exactly as planned. We were always kept up to date and everything flowed smoothly. Even the 8.30pm updates at night because he is flat out shows his commitment to his customers. Our open house had over 100 people through the door because Troy planned the time and date perfectly. As for the sale, open house Saturday , over 30 offers and sold Monday afternoon over expectation. If you need to sell a property or need professional help , you need to talk to Troy and his team. Thank you so much. Lisa , Andrew and family.
Very competent agent with excellent local knowledge and office presence in area. His team and all accomplished and with very good communication skills. Highly recommend Troy Duncan and also Matt McKee. Patrick & Louise
I've met many agents looking for a house and Troy has been the most honest throughout the whole process. Buying a property was an exciting yet daunting and unfamiliar experience. Troy and his team should be commended on their professional and friendly approach to real estate and property management.
We were lucky and blessed in the process of buying our first house. Unfortunately, we were pitted against another buyer, and needed to rush through the process after placing our offer. We were keen on the house, but quite disheartened by the prospect of getting guzumped (or something similar). This had happened to us on a previous offer, so we were weary. We’re grateful for the support we receive throughout the buying process, regardless of the stress of the last week or so of it.
Being a first home buyer I have dealt with many estate agents and often felt like I was a number not a client. Although the agent works for the seller, I certainly felt Troy was working for me too! Troy's assistance in the lead up to the sale and also after has made my first home purchase an absolute joy! I almost look forward to selling so I can use this agency again! I would certainly recommend the entire team.
Troy and his professional team sold our house quickly and at a price we were very happy with. We also bought a subsequent house through Troy and once again the service was outstanding. I highly recommend him if buying or selling, particularly in the 2285 area code. Thanks First National for stepping us through the selling and buying process.
