Carlo Puglia

Carlo and Brianna have been caring to our situation, attentive and communicative. They gave us weekly report about the unfortunate state of the market and got us the best price in a downward market.

Carlo was excellent to work with throughout the sale of our investment property. He was helpful, attentive, transparent, and kept us informed every step of the way. Despite a challenging market downturn, Carlo remained resilient and worked tirelessly to achieve the best possible result.

Before deciding to sell, I engaged multiple agents who came to the table with unrealistic expectations and the usual real estate spin. Carlo was a complete breath of fresh air. He is a straight shooter who tells you exactly how it is and stays completely honest throughout the process. He provided regular updates and a clear breakdown of the buyer profile at every stage, so I always knew where we stood. If you want a genuine, no-nonsense agent who actually delivers without the stress, Carlo is the only person you should go with. Highly recommended!

We engaged Carlo before we renovated our house and he gave us some excellent recommendations on what to do. He gave us the time we needed to complete the renovations without constantly checking in, he waited until we had finished to start working on the sale campaign. Carlo was transparent and flexible with the sales campaign, allowing us to have our photography done separately to his package. He worked around our weekly schedule to fit in the open inspections with minimal disruption to our busy family scedule. Carlo kept us updated continuously throughout the campaign with inspection attendances and how many prospective buyers there were. We had a comprehensive meeting with Carlo a few days before the auction which gave us a clear understanding of how the auction day would unfold and how many prospective buyers would be attending. He was extremely supportive on auction day, keeping us updated throughout and giving us the guidance we needed to navigate through the auction and the negotiation process after passing the property in. Carlos is invested in getting his clients the best result possible, this helped us sell our property on the day at a price we were comfortable with. Carlo is not just an agent that is there to sell your property, he is invested in you as a person, couple or family.

Carol and his team went extra mile to help me sell my property even I am not in Australia at the time, he help me look after everything and done really well. Pressure to deal with.

We have known Carlo since 2020 when he first came to our home to give us a market valuation. Over the years we kept in touch, and each time he would provide valuable market insights, particularly around Sunshine and Sunshine West. After 6 years we were finally ready to sell, and Carlo and Brianna took the time to truly listen to our expectations. They gave us a clear, step-by-step plan from how to present our home all the way through to settlement — nothing was left to guesswork. As migrants with no immediate family familiar with the local market, Carlo and Brianna were like trusted family to us. They acknowledged our anxieties and celebrated our milestones, which meant more to us than anything else throughout the entire journey. Their professionalism, responsiveness, and genuine care made what could have been a stressful process feel smooth and reassuring. We would not hesitate to work with them again and wholeheartedly recommend One Agency to anyone looking for a real estate team that genuinely cares about their clients. Carlo and Brianna are truly among the leading agents in Melbourne.